CONTACT & ASSISTANCE FOR DEALERS
FREQUENTLY ASKED QUESTIONS
To become one of our customers, please fill in the new customer form: Link
We will then process your request and will be in touch with you as soon as we can.
If you do not have a dealer login, then please register here (link) and then wait for confirmation of your request.
Please use our complaints form in the dealer area for any complaints. If you do not have access to the dealer area yet, please register on the dealer login page and wait until access is confirmed.
You can see the sales representative who is responsible for you either in your dealer login account or in the overview of sales representatives (link). Sales representatives and the regions they cover are listed in there.
The serial number can be found either on the product type plate as well as the packing label on the packaging.
All product documents (e.g. declaration of conformity, user instructions, etc.) can be found on the relevant product pages or on our download overview page. (Link)
A window showing the relevant accessories and spare parts can be found on the product pages. Please note that spare parts window is only displayed to dealers who have logged in.
Please contact your sales representative if you would like a product presentation.
Having an item on approval is a separate request. Please contact your sales representative.