Are you a dealer with questions for us about order or delivery information?
On this page we hope we can help you as quickly as possible with a few answers.
GENERAL QUESTIONS
You can contact us either by telephone from Monday - Friday from 8:00 am to 5:00 pm or also by e-mail using info@drivedevilbiss.com
Monday - Friday from 8:00 am to 5:00 pm
Using our webshop, by telephone or by e-mail using info@drivedevilbiss.com
Many other useful items of information can be found under Downloads, including the sales price list and the catalogue.
We stopped using our fax machine some time ago. Please use our e-mail addresses if you would like to contact us in writing.
The serial number is on a label on your aid.
QUESTIONS ABOUT DELIVERY
We can answer such queries on stock levels via an individual query, either by e-mail or telephone.
You can see the status of your order in your customer account.
All required information is requested via the complaints form in the dealer area, then passed on to the relevant department.
Please send complaints about incorrectly delivered items via the complaints form in the dealer area. All required information is requested via this then passed on to the relevant department.
USER QUESTIONS
As a manufacturer, we unfortunately cannot advise any end customers or users directly. If you have any questions, please contact a specialist dealer or a healthcare supply shop near you.
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After death, it is best to contact the healthcare supply shop or the specialist dealer who provided the product to the user. Alternatively, information can be obtained from the health insurance company.
